Law firms cannot be idle and ignore technology; they must find ways to use tech that matters and be aware of tech that could be relevant.
Heather Thomas is the product marketing manager with ABC Legal Services. Heather combines her natural curiosity and organizational skills to manage projects, develop content, and nurture stories at ABC Legal. A believer in good design and great brand experiences, she looks for opportunities to investigate, design, and create within the brand.
Taking a customer-centric approach to client communication, engagement, and management through technology adoption can help firms deliver value and improve satisfaction, while also building their business.
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